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VesperDesk
How-To

Troubleshooting

Fixes for the Windows notice, choppy playback, chat that stopped, and where to find the log.

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Settings open on the Support tab.
Demo footage: Sintel © Blender Foundation, CC BY 3.0

“Windows protected your PC”

  1. Step 1:

    Click More info.

  2. Step 2:

    Check the app name says Vesper Desk, then click Run anyway.

Only run installers from the download page. The notice can appear even on signed releases while a new version builds up reputation with Windows.

Choppy or slow playback

  1. Step 1:

    Try Performance mode, which pauses and lowers quality on tiles you are not focused on.

  2. Step 2:

    Turn on Reduce effects in Settings → Appearance to drop the frosted blur.

  3. Step 3:

    Open Settings → Support and check Hardware acceleration. Turning it on or off needs a restart of the app.

Support also shows what Windows and the app report: GPU, video decode, and live CPU and memory use.

Chat stopped updating

  1. Step 1:

    Open Settings → Support and click Reconnect chat.

  2. Step 2:

    If Twitch says you are signed out, choose Login to Twitch from the ☰ Account menu again.

Twitch Prime perks not recognised

  1. Step 1:

    Open Settings → Support and click Refresh Prime session.

Send us the log

  1. Step 1:

    Open Settings → Support → Open log folder.

  2. Step 2:

    Attach main.log when you email support@vesperdesk.app.