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VesperDesk

Report a bug or issue

Tell us what went wrong with Vesper Desk. You get a ticket number right away, and we email you when we reply.

Already sent one? Check your ticket.

What makes a report easy to fix

  • Bug is for something that is broken: a crash, a stream that will not load, a button that does nothing. List the steps that trigger it, what you expected and what happened.
  • Issue is for everything else: your account, billing, access to a plan, or a question about how something works.
  • One problem per ticket. Open a second ticket for a second problem.
  • A screenshot of the problem, and the exact text of any error, saves a round trip.
  • Never include a password or a payment card number. We will not ask for them.
What are you reporting?

One line that names the problem, for example “Chat does not load after switching to Focus”.

Include what you were doing, what you saw, and how often it happens. 30 characters or more.

Numbered, one per line, starting from a fresh start of the app or page.

The page or feature, for example Desk, Account or Store.

We send the ticket number and replies here. You need it to check the status later.

In the desktop app, open Settings; on the website, leave it empty.

Up to 3 images (PNG, JPG, WebP or GIF), 5 MB each. Blur anything private first.

We use your email only to answer this ticket. See Privacy.